Thursday 2nd March 2023

Connection issues between back-end and front-end (Media Portals.)

2023-03-02 14:30 - We have monitored for some time and everything works normally and we consider the issue solved. An analysis will be carried out regarding the root cause and how it can be prevented in the future which can be shared upon request.

2023-03-02 13:45 - Hardware is replaced. Connection between back-end and front-end (Media Portals and Connectors) are back and we are watching to ensure no follow-up problems arise.

2023-03-02 11:45 - Our hosting partner has identified a hardware error in their network equipment which is the likely cause of the communication between back-end and front-end not working. Technicians are on site to replace the hardware and we hope that resolves the communication issue. We update with new information as soon as we can.

Original: We are currently experiencing problems with the connection between back-end and front-end (Media portals and Connectors), we are troubleshooting and updating with information as soon as we can.